DNounceRecord Detail
Subject
Brianna W.
The Grove Bistro · Chicago, IL
Poster
Marcus T.
Submitted this record
Submitted Record
AI Credibility Recommendation:Opinion-Based
Submitted04/02/2026
Record IDac3d94…d1bb
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Category:Server / Waitstaff
Chicago, IL
Relationship:Customer
Experience Details
The server ignored our table for the first 15 minutes after we sat down. When she finally came over, she seemed annoyed that we had questions about the menu. Throughout the meal she checked on us once, and when I asked for a refill she walked away without acknowledging me. At the end she dropped the check without asking how everything was. I understand restaurants get busy but this felt intentional and dismissive the whole time.
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Debate Section
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Debate ended
Brianna W.
Subject · Apr 07, 2026, 2:22 PM
In my opinion, that night was one of the most difficult shifts I've worked. We were down two servers and the kitchen was backed up. I was managing six tables by myself. I don't believe I was rude — I was stretched thin. The table in question had multiple modifications on every order and flagged me down repeatedly for items already in progress.
1117
Brianna W.
Subject · Apr 08, 2026, 9:41 AM
I genuinely don't recall turning away from anyone intentionally. When you're that deep in the weeds, everything becomes a blur. I'm not disputing that the service felt slow — I'm saying it wasn't personal or intentional. I gave every table the same level of care I could that night given the circumstances.
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Vote Statements
qlnx@dnounce_29(Food & Bev Consultant)
With Brianna W.Apr 13, 2026, 10:30 AM
Subjective experiences are hard to adjudicate. The poster felt dismissed — that's valid. But the server's account of being alone on a packed floor is also credible. Without knowing the actual table dynamics or seeing the floor, I can't call this malicious.
1015
tjf@dnounce_541(Hospitality Trainer)
With Marcus T.Apr 12, 2026, 4:55 PM
The eye contact detail is what tips this for me. In service, eye contact followed by a walk-away is a clear signal. Even in chaos, a quick 'I'll be right with you' takes three seconds. That wasn't done.
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mbvp@dnounce_87(Former Server, 5 years)
With Brianna W.Apr 11, 2026, 8:17 AM
People underestimate what it's like to run six tables alone during a rush. You're not ignoring anyone — you're triaging. The customer's experience was real but attributing it to attitude rather than chaos isn't fair without knowing what the floor looked like.
148
kxr@dnounce_312(Restaurant Manager)
With Marcus T.Apr 10, 2026, 11:04 AM
Being short-staffed is a management problem, not a customer problem. A server can be overwhelmed and still acknowledge a table. Making eye contact and walking away is the kind of thing customers remember and it's hard to excuse.
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